Shipping Policy

Processing Time:

• Orders are processed within 1-2 business days (excluding weekends and holidays) after payment verification.

Shipping Times:

• Estimated delivery time varies depending on the destination and shipping method chosen, but typically is 4 to 8 business days.

Shipping Rates:

• Shipping costs are calculated based on the weight of your order and the destination.

Tracking Information:

• Once your order is shipped, you will receive a shipment confirmation email with tracking details. Please allow up to 48 hours for the tracking information to update.

Shipping Carriers:

• We primarily use UPS, DHL, FedEx for shipping. Alternative carriers may be used for specific regions or circumstances.

Shipping Restrictions:

• Some products may have specific shipping restrictions due to legal or logistical reasons.

Customs and Duties:

• International orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the customer.

Shipping Address:

• Please ensure the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses.

Delivery Issues:

• In the event of delivery delays or issues, please contact our customer service team. We will assist in resolving the matter promptly.

Returns:

• Please refer to our Returns Policy for information regarding returns and exchanges.

Contact Us:

• If you have any questions about our shipping policy, please contact us at contact@yugenbay.com