Refund Policy

Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligible for Refund/Replacement:

• Damaged products. 

• Defective products due to manufacturing errors. 

• Incorrect product received. 

• Lost in transit (refund of product price if returned due to an invalid address). 

How to Start a Return
To initiate a return, please contact us at contact@yugenbay.com for further details. Please note that returns must be sent back to us to process a refund. Items returned without prior approval will not be accepted.

Once your return is approved, we’ll provide a return shipping label along with instructions on how and where to send your package.

Damages and Issues
Please inspect your order immediately upon receiving it. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:

• Custom products (e.g., special orders, personalized items)

• Digital goods (e.g., downloadable items)

Please contact us if you have questions or concerns about specific items.